FAQs
FAQ - Frequently Asked Questions
1. How to place an order?
To place an order on our online store, follow these simple steps:
has. Browse our site to find the products you want to purchase.
b. Add the selected items to your cart by clicking on the "Add to cart" button.
vs. Go to your cart, check the items and quantities, then click "Place order".
d. Fill out your shipping and payment information.
e. Confirm your order and you will receive a confirmation by e-mail.
2. What payment methods do you accept?
We accept payment by credit card, debit card, applepay and other types of secure payments.
3. What are the delivery times?
Delivery times depend on your location and the product you ordered. Typically, we ship orders within 3-5 business days. Standard delivery times are 5-7 business days, but this may vary depending on destination.
4. Can I track my order?
Yes, once your order has been shipped you will receive a tracking number via email. You can use this number to track the status of your delivery on our site or on the carrier's site.
5. What is your return policy?
We offer a 14 day return policy from the date you receive your order. If you are not satisfied with your purchase, you can return it to us in its original condition for a refund or exchange. Please see our Return Policy page for more details.
6. Do you offer international delivery?
We offer delivery throughout the Eu area at the moment.
7. What to do in the event of a defective or damaged product?
If you receive a defective or damaged product, please contact us within 48 hours of receipt on the contact email: info@deonosera.com . We will ask you to provide photos of the damaged product and we will do our best to resolve the problem.
8. How can I contact you if I have additional questions?
You can contact us using the contact form on our website or by sending an email to info@deonosera.com . We will do our best to answer your questions as soon as possible.
We hope these answers were helpful to you. If you have any further questions, please do not hesitate to contact us. Thank you for visiting Deonosera!
1. How to place an order?
To place an order on our online store, follow these simple steps:
has. Browse our site to find the products you want to purchase.
b. Add the selected items to your cart by clicking on the "Add to cart" button.
vs. Go to your cart, check the items and quantities, then click "Place order".
d. Fill out your shipping and payment information.
e. Confirm your order and you will receive a confirmation by e-mail.
2. What payment methods do you accept?
We accept payment by credit card, debit card, applepay and other types of secure payments.
3. What are the delivery times?
Delivery times depend on your location and the product you ordered. Typically, we ship orders within 3-5 business days. Standard delivery times are 5-7 business days, but this may vary depending on destination.
4. Can I track my order?
Yes, once your order has been shipped you will receive a tracking number via email. You can use this number to track the status of your delivery on our site or on the carrier's site.
5. What is your return policy?
We offer a 14 day return policy from the date you receive your order. If you are not satisfied with your purchase, you can return it to us in its original condition for a refund or exchange. Please see our Return Policy page for more details.
6. Do you offer international delivery?
We offer delivery throughout the Eu area at the moment.
7. What to do in the event of a defective or damaged product?
If you receive a defective or damaged product, please contact us within 48 hours of receipt on the contact email: info@deonosera.com . We will ask you to provide photos of the damaged product and we will do our best to resolve the problem.
8. How can I contact you if I have additional questions?
You can contact us using the contact form on our website or by sending an email to info@deonosera.com . We will do our best to answer your questions as soon as possible.
We hope these answers were helpful to you. If you have any further questions, please do not hesitate to contact us. Thank you for visiting Deonosera!